Assistance / Disclaimer

Shipping Information and Return Policy

See here

Do you have different sizes and multiple colors?

All styles are available in different sizes and multiple colors. If there is a bag you like, but would prefer it in a larger or smaller size than what is featured on our online-store, please ask us!
We can also make almost any of our bags in your preferred color. Please allow 4-6 weeks.

See color chart

Do you have a catalog?

At this point in time, MOYNA doesn't have a catalog. We are working hard to make all of our products available online. If you have a question about a specific product, please don't hesitate to get in touch with us. If you wish to be updated about our products, promotions, sales, or events, please join our mailing list.

Can I find your products in stores?

Our products are available through many fine department stores. For a list click here

Our guarantee?

We hope that you feel completely at ease when shopping with MOYNA online. We pledge that you will only find first quality products on MOYNA. If you have any questions, please feel free to contact us. Availability and selection are subject to supply. Product descriptions, specifications, colors, and pricing are subject to change by MOYNA LLC at any time without notice. Prices displayed at the site are quoted in U.S. Dollars and are valid and effective only in the United States.

Is buying online with MOYNA safe?

To guarantee that your order is secure, MOYNA employs Secure Socket Layer (SSL) technology to encrypt your order. Once MOYNA receives your order, it is then decoded and processed.

What is your shipping policy and stock availability?

We ship anywhere in the world. Shipping cost varies according to size and weight of the package. If the item is in stock we usually ship in 24-48 hrs after your order is placed and then it takes UPS(Standard shipping method) between 3-5 business days to deliver the order. If the item is not in stock please allow delivery up to 2 to 3 weeks.

How can I return or exchange merchandise?

Should any item purchased from this web site be deemed defective, we will gladly assist you. If you are unhappy with your purchase from us, we will take back any product for a full 15 days (if returned in the original condition, and with the tag still attached), and we will credit you the amount of the purchase minus the shipping charge and minus a 4% restocking fee. All packages must be prepaid and insured for your own protection. Please do not mail any packages C.O.D. as they will not be accepted.
All sales final with orders using a coupon code.

How can I check on the status of an order?

Send an e-mail to sales@moynallc.com, mentioning your order number.

What are my payment options?

The MOYNA Online-Store accepts American Express, Visa and MasterCard for on-line purchases. Your card will not be charged until your order ships from our warehouse.

What is your privacy policy?

We collect the e-mail addresses of those who purchase from us on-line, register on-line, and who communicate with us via e-mail. We use this information for marketing purposes only. If you do not wish to receive e-mail from us about special promotions, events and new products in the future, please click here and unsubscribe from our mailing list.

Disclaimer

While MOYNA LLC endeavors to provide the most accurate, up-to-date materials available, the information, materials, products, and services available on this site may include inaccuracies, typographical errors, or outdated information. Moreover, MOYNA LLC may make modifications or changes to the site or the information, materials, products, and services described in this site at any time, for any reason. MOYNA LLC is not responsible for and need not honor typographical or pricing errors on the site; MOYNA LLC reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders in which MOYNA LLC believes the customer has violated applicable law, and orders that MOYNA LLC believes are harmful to MOYNA LLC or its affiliates. MOYNA LLC also reserves the right to limit the number of items purchased or orders placed through this site.

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